Shipping Insights and Positive Feedback
6 days ago
– Wed, Dec 06, 2017 at 12:10:04 AM
Just a quick update to keep you all in the loop.
US backers: All orders should now be shipped. If for any reason you have not received notice of your shipment just send us a message and we will look into the issue for you.
Canadian backers: We have resolved the fulfillment process and are currently transporting copies directly into Canada. Your orders should begin going out in a few day's time. This short delay will be more than made up for by the faster turnaround time once everything is in Canda, which should be by the end of this week.
EU/AU/Rest of the World backers: We have reached out to the fulfillment center in Germany for notification that your inventory safely arrived yesterday, but we have not yet heard back. Given the time of year and the size of the shipment, this isn't much of a surprise but as soon as we are given any details about everything clearing customs we will be sure to let you know. We expect it won't be much longer before the inventory is in queue at the fulfillment center but alas, there is little we can do at this point other than wait for more info.
Asia backers: After a small delay, everything has been more or less cleared up on this end. Some of your packages have already gone out, but the remainder will be going out over the next few days. Tracking information will be slower for these packages, but we'll let you know once we have tracking data.
Just a quick thank you to all of you who have already received your packages and taken the time to share your experience with others. I have no doubt you helped reassure your fellow backers and make their wait a little more tolerable.
Your pictures, posts and compliments mean the world to us, but more importantly they will help others discover what you all now know: Together we can make wonderful dreams real.
Keep up the good work.
Answering Questions and Updating Shipping
13 days ago
– Tue, Nov 28, 2017 at 11:35:08 PM
Hey all! Some of you have gotten tracking numbers already. That's awesome! Some of you have gotten your packages already! That's awesome too! For those of you who received your package, we're going to start by answering a couple of questions we've received. For those who haven't, we have some updates below!
If you've received a punch board that seems like it's missing 2 standees, don't worry!
Nothing is missing from your game! This punch board ended up having an odd configuration, leading to some extra space that ended up getting punched out at the factory.
The manual lists more Health Tokens than are actually included in the game. I guess someone wasn't as optimistic about your survival as I was! You should have 43 Wound tokens, which is more than enough!
Crux Collection: Deliverance
Deliverance should have 9 cards, not 10 as listed in the manual.
Send us a message or write us an email! We're gathering all of your questions so we can put up a comprehensive FAQ.
Share the Love!
We love hearing that people are receiving their games! We'd love to see some unboxing videos, hear your stories of your play sessions, and to feel your excitement! Don't be shy about sharing the love! The Shared Dream's BGG page is a great place to leave your comments, upload your photos, and leave your remarks! You can also always find us on Facebook, or our website!
All shipments are either Shipped or are Being Processed.
If you did not receive a tracking number yet, do not worry! Emails with tracking numbers go out the night a package is shipped (after 5pm Eastern), and Backerkit is updated the next day.
To check out your Tracking Number on BackerKit, go to your pledge page and click "View Confirmation" in the upper right hand corner. That will bring you to a page with a "Track Your Package" drop-down.
We will send out an update when all tracking numbers have been sent out, which should be by the end of this week.
As mentioned in the previous update, we're still in the process of determining the best way to fulfill your orders. We should have a definite answer very soon, and either way we expect your orders to go out sooner rather than later.
EU/Rest of the World: We looked into some of your suggestions, but sadly there are no Anima with the ability to teleport among the crew, and it turns out rowing isn't a very efficient way to move a freighter, so we'll have to continue the waiting game. Fortunately, this shipment is still on schedule to land in Germany on December 4th. Once it's in the port, we should be able to provide a more substantial update.
The Shared Dream Shipping Update!
20 days ago
– Tue, Nov 21, 2017 at 08:46:39 PM
A Happy Thanksgiving to our US backers, and a hearty Thank You to all of you! Our amazing journey is coming closer and closer to completion, and it won't be long until many of you are playing The Shared Dream!
Here's where fulfillment for each region stands:
US: The Shared Dream is in the warehouse, and all the backer information has been uploaded, which means orders will begin shipping in a matter of days! The Thanksgiving holiday may cause some minor delays, but The Shared Dream will start arriving at doorsteps very, very soon!
Canada: Canadian backers will be fulfilled from the same stock as the US backers. We are currently finalizing the logistics of the most appropriate warehouse to ship from, but this final step shouldn't take very long, meaning Canadian backers will start receiving their packages soon as well!
Asia: Asian fulfillment is being handled from the manufacturer. They currently have all of the order information, and should start shipping by the end of the month.
EU/Rest of the World: The freight is on schedule to hit Germany on December 4th. Further updates and ETAs should be available once the shipment hits the port.
If you have any further questions or need any help, please feel free to message us on Kickstarter!
Last Call for Address Changes!
about 1 month ago
– Wed, Nov 08, 2017 at 08:14:52 PM
As mentioned last week, Backerkit emails just went out, giving everyone a final chance to edit their address if necessary.
Please check the email to ensure that your correct address is on file.
On the shipping side, everything is still on schedule and going according to plan!
As a reminder, we will be at PAX Unplugged November 17-19. Stop by and play The Shared Dream, Laruna: Age of Kingdoms, or just say hi to the team!
We're at Booth #133 and are excited to meet even more backers!
Everything in motion!
about 1 month ago
– Thu, Nov 02, 2017 at 08:36:29 PM
Another shipping update for everyone!
The US/Canada shipment is moving ahead as scheduled. It should be hitting our fulfillment center in about 2 and a half weeks, and then individual packages will move on from the warehouse directly to backers!
We are finalizing the last steps of Asian shipment, with everything scheduled to go directly to backers at the end of November or beginning of December.
EU/Rest of the World
The European shipment is on the boat and on its way to Hamburg. It is scheduled to arrive in the first week of December, after which Happyshops will be handling the fulfillment.
Since everything is in motion, it's time for the next step.
Next week you will be receiving a notice from BackerKit confirming your address. (We will also send out an update when that goes live.) 48 hours after the notice goes out, we will be locking down addresses and forwarding them to our fulfillment centers.
This will be your last chance to make any address changes. If you need to change your address, be sure to follow the link included in next week's email.
We're very excited to see copies of The Shared Dream make their way into your hands, and hope you're as excited to receive them!
On a final note, we have one more thing "in motion" here at ODAM Publishing. We've launched the Kickstarter for our latest board game project, Laruna: Age of Kingdoms.